Privacy Policy
Effective Date: October 24, 2024
At Primrose Landscaping and Snow Removal Ltd (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when using our website, services, and interacting with us.
By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
a. Personal Information:
When you use our website or contact us, we may collect personal information such as your name, email address, phone number, and physical address.
b. Service Information:
Details related to the landscaping or snow removal services you request, including service locations, preferences, and project requirements.
c. Automatic Information:
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information helps us analyze website traffic and improve our services.
d. Cookies and Tracking Technologies:
We may use cookies and similar tracking technologies to collect information about your interactions with our website and personalize your experience. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, manage, and fulfill your landscaping and snow removal service requests.
- Communication: To respond to your inquiries, send important service updates, and provide customer support.
- Marketing: To send you promotional materials and offers (you can opt out of marketing communications at any time).
- Website Improvement: To improve the functionality and performance of our website and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who help us operate our business and provide services (e.g., payment processors, IT support, marketing partners). These service providers are obligated to maintain the confidentiality of your information.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests such as subpoenas, court orders, or regulatory authorities.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if this occurs and the new entity’s privacy practices differ from ours.
4. Data Security
We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: You may request access to or correction of your personal information at any time.
- Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
- Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
- Opt-Out: You may opt out of receiving marketing communications by following the instructions in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the contact information provided below.
6. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
7. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will include a new effective date. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Primrose Landscaping and Snow Removal Ltd
Email: privacy@primroselandscaping.ca
This Privacy Policy is designed to comply with applicable privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Your privacy matters to us, and we are committed to safeguarding your personal information.